Recall Safety Information

For recall customer service, please email productrecall@thelegacycompanies.com or call us at 1-877-881-0065.

 U.S. Consumer Product Safety Commission – Recall

Release Date: April 18, 2019

Release Number: 19-DRAFT FOR CLEARANCE

Greenfield World Trade Recalls Food Dehydrators Due to Fire Hazard

Recall Summary

Name of Product: Excalibur EZ DRY food dehydrators

Hazard: The food dehydrator can overheat, posing a fire hazard.

Remedy: Refund

Consumers should immediately stop using the recalled food dehydrators and contact Greenfield World Trade to receive a full refund.

Consumer Contact:

Greenfield World Trade toll-free at 877-881-0065 from 12 p.m. to 7 p.m. ET Monday through Friday, email at productrecall@thelegacycompanies.com or online at www.greenfieldworld.com and click on the Recall Safety Information link at the top of the page for more information.

Recall Details

Units: About 2,400

Description: This recall involves the Excalibur EZ DRY 5-tray food dehydrator with model number TTEVM50W or EVM50W. The 600W electric dehydrator is white, weighs 7 pounds and is about 12 inches tall by 15 inches wide. It has a temperature dial with an on/off switch on the front and a vented see-through lid at the top. The model number and embossed date code are printed on a white label on the underside of the unit. The date code for the TTEVM50W model is 3217 and for the EVM50W model the date code is 4017 or 4516.

Incidents/Injuries: Greenfield World Trade has received eight reports of the food dehydrators overheating and melting or burning, including three incidents of property damage to floors and countertops and minor burn injuries.

Sold at: Excalibur, Elite Creations, Modern Home Products, The Bon Ton Stores, Sam’s Club, and Scheels stores nationwide and online at Newegg.com from November 2016 through February 2019 for about $60.

Importer/Distributor/Manufacturer: Greenfield World Trade, Inc. of Fort Lauderdale, Fla.

Manufactured in: Hong Kong

Photos:

 

Recalled Excalibur EZ DRY food dehydrators

 

Model number and date code location

About U.S. CPSC:
The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction.  Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

 For more lifesaving information, follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC or sign up to receive our e-mail alerts. To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired.

CPSC Consumer Information Hotline

Contact us at this toll-free number if you have questions about a recall:
800-638-2772 (TTY 301-595-7054)
Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime
Call to get product safety and other agency information and to report unsafe products.

 Media Contact

Please use the phone numbers below for all media requests.
Phone: 301-504-7908
Spanish: 301-504-7800


U.S. Consumer Product Safety Commission – Fast Track Recall

Recall Date: April 6, 2017 Recall Number: 17-DRAFT FOR CLEARANCE Food Dehydrators Recalled by Greenfield World Trade Due to Fire and Burn Hazards Recall Summary Name of Product: EZDRY Food Dehydrators Hazard: The food dehydrator can overheat, posing fire and burn hazards. Remedy: Replacement, Refund

Consumers should immediately stop using the recalled food dehydrators and contact Greenfield for instructions on returning the recalled food dehydrators with a prepaid shipping label for a free replacement or full refund. Consumer Contact: Greenfield toll-free at 877-881-0065 from 12 p.m. to 7 p.m. ET Monday through Friday, email at productrecall@thelegacycompanies.com or online at www.greenfieldworld.com and click on the “Product Recall” link at the bottom of the page for more information.

Recall Details Units: About 14,000 Description: This recall involves white, EZDRY, six-tray food dehydrators. The dehydrator weighs about 4 pounds and measures 12 inches tall by about 8 inches deep by 10 inches wide. EZDRY is printed on the front of the dehydrators. EZDRY and the model number EPD60W are printed on a white label on the bottom of the unit. They were sold in a white box labeled “EZDRY by Excalibur” Home Dehydrator with a picture of the product. These products are marked “Date Code: 2116, 2416, or 3316” engraved at the bottom of the label located on the bottom of the unit. Incidents/Injuries: The firm has received 13 reports of the dehydrator overheating and the plastic unit melting, resulted in six reports of fire and one report resulting in property damage to the counter top. No injuries have been reported. Sold at: Kohl’s stores nationwide and online at Amazon.com from June 2016 through February 2017 for between $40 and $50. Importer: Greenfield World Trade Inc., of Fort Lauderdale, Fla. Manufactured in: China

This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers.

About U.S. CPSC: The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products - such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

For more lifesaving information, follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC or sign up to receive our e-mail alerts. To report a dangerous product or a product-related injury go online to www.SaferProducts.gov or call CPSC’s Hotline at 800638-2772 or teletypewriter at 301-595-7054 for the hearing impaired.

CPSC Consumer Information Hotline Contact us at this toll-free number if you have questions about a recall: 800-638-2772 (TTY 301-595-7054) Times: 8 a.m. – 5:30 p.m. ET; Messages can be left anytime Call to get product safety and other agency information and to report unsafe products.

Media Contact Please use the phone numbers below for all media requests. Phone: 301-504-7908 Spanish: 301-504-7800